Versand

Shipping Policy

Last Updated: August 25, 2026

Thank you for choosing our products.

This Shipping Policy explains our order processing procedures, shipping coverage, estimated delivery times, shipment tracking, delivery exceptions, and other shipping-related matters.

We will make reasonable efforts to process and deliver your order in a timely and secure manner based on the actual circumstances of your order.

Nothing in this Shipping Policy is intended to exclude, limit, or reduce any mandatory consumer rights granted under applicable law.

1. Shipping Destinations

We currently offer standard shipping to the following European countries and regions:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

Shipping availability may vary depending on the product type, inventory availability, warehouse location, and logistics conditions.

If your destination country or region is not listed above, please contact us before placing your order to confirm whether shipping is available.

2. Shipping Costs and Carriers

For the countries and regions listed above, we generally offer Free Standard Shipping. The final shipping cost, if applicable, will be displayed during checkout.

We will select the most suitable shipping carrier based on your destination, product inventory, warehouse location, and available shipping routes.

Depending on the order, we may use carriers including, but not limited to:

UPS
FedEx
DHL
DPD
Other qualified logistics providers

Shipping routes, warehouse arrangements, and delivery areas may change, and we reserve the right to select or change the shipping carrier when necessary.

If a particular order requires additional shipping or transportation charges payable by the customer, we will provide this information during the checkout process where required by applicable law.

3. Order Processing Time

After your order is confirmed, we generally require 3–5 business days to process your order, prepare it for shipment, and arrange dispatch.

Business days are typically:

Monday through Friday, excluding public holidays.

Order processing times may be extended due to:

Public holidays;
Promotional campaigns or special events;
Increased order volume;
Inventory adjustments;
Warehouse operations;
Technical or logistics system issues;
Other unforeseen circumstances.

We will make reasonable efforts to process orders as quickly as possible.

4. Estimated Delivery Time

Once your order has been shipped, standard delivery is generally estimated to take 5–8 business days.

Shipping Stage	Estimated Time
Order processing and shipment preparation	3–5 business days
Transit after shipment	5–8 business days
Total estimated delivery time	Approximately 8–13 business days
Standard shipping cost	Free

The delivery times above are estimates only and do not constitute guaranteed delivery deadlines.

Actual delivery times may vary due to:

Delivery location;
Carrier scheduling;
Customs or border processing;
Local delivery conditions;
Public holidays;
Severe weather;
Peak shipping periods;
Force majeure events;
Other circumstances beyond our reasonable control.

Where applicable law provides consumers with specific delivery rights or deadlines, those legal requirements will prevail.

5. Shipment Confirmation and Tracking

After your order has been shipped, we will generally send a shipment confirmation email.

Where applicable, the shipment confirmation may include:

Shipment confirmation;
Tracking number;
Carrier name;
Shipment tracking information.

Tracking information is generally updated after the package has entered the carrier's tracking system.

In some cases, it may take some time before tracking information becomes available or is updated. This is a normal part of the shipping process.

If your tracking information has not been updated for an extended period, please contact us:

Customer Support Email

📧 jarmanbagaala795@gmail.com

To help us investigate your shipment, please include your order number and tracking number whenever possible.

6. Delivery Delays

We make reasonable efforts to process and ship orders within the estimated timeframe, but delays may occur during transportation.

Possible reasons for delivery delays include:

Peak shipping seasons;
Public holidays;
Major promotional events;
Customs inspections;
Severe weather;
Local delivery disruptions;
Carrier operational adjustments;
Transportation restrictions;
Force majeure events;
Other circumstances beyond our reasonable control.

If your order has not arrived significantly beyond the estimated delivery timeframe, please contact us promptly.

We will investigate the shipment status and provide reasonable assistance in communicating with the relevant carrier where appropriate.

7. Changes to Shipping Address or Order Information

Before Shipment

If your order has not yet entered the shipping process, you may contact us to request:

A change of shipping address;
A change of phone number;
Correction of certain order information;
Cancellation of your order.

Please submit your request as soon as possible, as orders may no longer be modified once warehouse processing or shipment has begun.

We will make reasonable efforts to accommodate your request based on the order status, but we cannot guarantee that all modification requests can be fulfilled.

After Shipment

Once an order has been shipped, it is generally no longer possible to change the shipping address or cancel the order directly.

If delivery fails because the customer provided incorrect, incomplete, or unverifiable shipping information, resulting in failed delivery, repeated delivery attempts, or return of the package, we will discuss the available options with you.

Any additional shipping costs arising from such circumstances will be handled in accordance with applicable law and the specific circumstances of the order.

Nothing in this policy limits consumers' statutory rights to return, refund, withdraw from the purchase, or exercise other mandatory consumer rights.

8. Customs Duties, VAT, and Other Charges

Tax and customs regulations vary between countries and regions.

Depending on the product type, order value, destination country, and applicable law, your order may be subject to:

Import duties;
Value Added Tax (VAT);
Customs processing fees;
Customs clearance service charges;
Other taxes or government charges required by law.

Where such charges are legally the responsibility of the customer, we will provide relevant information where required by applicable law.

The responsibility for taxes and customs charges may vary depending on the destination country, product type, and specific order circumstances.

Customers are also responsible for understanding any applicable import, tax, or customs requirements in their country or region.

9. Damaged Packages or Incorrect Items

If your package arrives visibly damaged during transportation, or if you receive an item that does not match your order, please contact us as soon as possible.

Where possible, please provide:

Order number;
Recipient's name;
Email address used for the order;
Tracking number;
Photos of the product;
Photos of the outer packaging;
A description of the issue.

We will review the order information, product condition, and shipping records and provide an appropriate solution based on the circumstances and applicable law.

Nothing in this Shipping Policy limits consumers' legal rights regarding defective products, shipping damage, or incorrect shipments.

10. Lost Packages

If tracking information indicates that a package has encountered an issue during transit, has not been updated for an unusually long period, or appears to be lost, please contact us promptly.

We will investigate based on:

Shipment tracking records;
Carrier feedback;
Order information;
Delivery status.

We will provide reasonable assistance throughout the investigation process.

If the issue is confirmed to be the responsibility of us or the carrier under applicable law, we will provide an appropriate solution based on applicable law and the circumstances.

11. Failed Delivery

Delivery may fail for reasons including:

Incorrect shipping address;
Incorrect phone number or contact information;
No recipient available;
Multiple unsuccessful delivery attempts;
Refusal to accept delivery;
Other delivery issues caused by customer-provided information or actions.

In such cases, we may contact you to arrange redelivery, return of the package, or another appropriate solution.

If additional shipping costs arise due to customer-related reasons, those costs will be handled according to the actual circumstances and applicable law.

Nothing in this policy affects consumers' statutory right of withdrawal, refund rights, or other mandatory consumer rights.

12. Force Majeure

Order processing or delivery may be affected by events beyond our reasonable control.

Such events may include:

Natural disasters;
Severe weather;
War or civil unrest;
Government actions;
Large-scale transportation disruptions;
Major logistics system failures;
Network or communication failures;
Other unforeseeable or uncontrollable events.

In such situations, we will take reasonable steps to minimize the impact on customers and provide relevant information whenever reasonably possible.

13. Shipping Policy and Consumer Rights

Nothing in this Shipping Policy is intended to exclude, limit, or diminish consumers' mandatory rights under applicable law.

If any provision of this policy conflicts with mandatory consumer protection laws, the applicable law shall prevail.

For information about returns, refunds, and the statutory right of withdrawal, please refer to our:

Return & Refund Policy

For information about personal information and Cookies, please refer to our:

For information about website use, orders, and payments, please refer to our:

14. Contact Us

If you have any questions regarding shipping, estimated delivery times, shipment tracking, delivery delays, package issues, or other shipping-related matters, please contact us.

Customer Support